With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions. You can add multiple social media channels to your live chat.Incredibly easy to set up on your site within a few minutes.With its sleek and modern live chat designs, you can customize and match your chat box and button to your site’s design perfectly.Its best feature is that you can add live chat to your site without slowing down your website speed. Provide valuable solutions in a short amount of time through live chat support.įreeChat is a live chat software that is 100% free and requires no coding. That means customers care more about whether you can solve their problem or not than how fast you answer. 95% of customers value high-quality support more than speed. However, don’t let this speed-craze fool you. As opposed to email support, live chat offers a chance of getting immediate replies.Īnd if there’s one thing every website visitor likes, that is a quick response. Live chat usually provides real-time support to customers, unlike other support channels such as email support. The reason why customers prefer this channel of back-and-forth conversation is the “ live” part. Live chat support can be with an AI or a real person through a small chat box, depending on the company’s preferences or working hours.Ĭompanies can deliver live chat support through a website or mobile messaging apps like Facebook Messenger, WhatsApp, and SMS.
Companies embed live chat boxes to their website so that customers can instantly receive answers to their questions. Live chat is a customer support channel that allows customers to have text-based online conversations with support teams. So, what's the best free live chat software for my website?.Before we dive into each software’s details, let’s go through what live chat is and its benefits.įeel free to skip to the comparison part if you want to get to the point. We have brought together the 12 best free live chat software solutions for websites in this post. The catch is that there are quite a number of live chat software solutions out there, and most of them cost too much, especially for small businesses.īut there are free and no-code live chat software solutions as well. Then, you’ll add one to your site, so where’s the catch? Yes, using live chat on your website is vital for customer retention and increasing revenue. According to Forrester’s report, 1 in 5 customers says they are willing to stop using a product or service due to slow response times via live chat. Trust me, customers’ patience is no joke. Live chat is an ideal online support service tool simply because it combines real-time interactions with the ability to provide immediate help to customers. For the same reason, it’s no wonder 79% of consumers prefer live chat over any other support channel. 12 Best Free Live Chat Software for Websites in 2022 with Reviewsĭigital consumers are too impatient to stand long, frustrating waiting times for customer support services.